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    Return and Refund Policy

    Potter USA Return & Refund Policy

    Returns are accepted within 30 days of purchase.
    We want you to be satisfied with your purchase! If you have problems, questions, or concerns, please let us know. We will do our best to be sure you are satisfied or will refund you upon return of the product within 30 days of purchase. We will only accept items that are returned without signs of wear and tear; items used outside of their intended use and our recommended guidelines are not refundable (see product descriptions for more information). NO REFUND OR EXCHANGES ON MONTHLY OR HOLIDAY MYSTERY BOX.
    If a product arrives and you decide you do not want it, but want a refund or credit, you are responsible for the cost of shipping it back to us. If a product is defective, we will pay for the return shipping OR send a replacement part whenever possible.
    Koil Kutter Kits returned with used saw blade or used cut lube will receive a refund, minus the cost of those two items. No refunds on individually purchased, used saw blades.
    All products returned are subject to a 25% re-stocking fee. A refund of the original purchase price (minus shipping and 25% re-stocking fee) will be provided only if the item has no signs of wear and tear. *Please include a note with your order and include your name, address and why you are returning the item.
    Thank you for your purchase.