We want our customers to be satisfied with their purchase. If you have problems or concerns with a purchase, please let us know. We will do our best to be sure you are satisfied or will refund you for your purchase upon return of the product within 30 days of purchase. We can only accept items that are returned without signs of wear and tear.
If a product arrives and you decide you do not want it, but want a refund, you are responsible for the cost of shipping it back to us. All products returned are subject to a 25% re-stocking fee. A refund of the original purchase price (minus shipping and 25% re-stocking fee) will be provided only if the item has no signs of wear and tear.
*Please include a note with your order and include your name, address and why you are returning the item.
Koil Kutter Kits returned with used saw blade or used cut lube will receive a refund, minus the cost of those two items. No refunds on individually-purchased, used saw blades.
If a product is defective, we will pay for the return shipping OR send a replacement part whenever possible.